How to Decrease Lead Response Time and Efficient Sales Actions in 2021? — Best Sales Tools To Grow Your Business
If this is what you experience, this isn’t normal and since you’ve entered the 2021 environment this can pull down your lead conversion rates. Culprit, decrease Lead Response Time
The most common issue for the above problem to increase is the simple fact that as sales reps, you have taken a much longer time to engage with the leads that have requested your attention, ‘’Only 7% responded in the first five minutes after a form submission. More than half didn’t respond within five business days.’’
You do realize that in 2021 where the online world is the hub for buying and selling and digitalization is going to skyrocket higher, your potential prospects are not going to wait longer to get a response from you.
It is also clear that prospects approaching you is a golden opportunity you cannot miss, ‘’Sales reps can spend up to 40% of their time looking for somebody to call.’’
In such a scenario, would you still miss out on such potential leads?
What can you do about this?
The ultimate solution is to decrease lead response time and in turn, focus on the real game which is making sales.
Luckily for you, this article will guide you through achieving both.
There are two parts to this article, one which will help you understand how your engagement with leads will be shortened. Another part will guide you on the best solution to increase your sales simultaneously.
What to expect?
Identifying the Root cause of the Problem: The increase in Lead Response Time
There could be multiple reasons why a decrease in lead response time could take place, we have covered the common reasons for the same.
1. Missing out on potential leads
You are a well-established brand. It is clear that with your social media presence and highly descriptive website, you could have a great number of potential leads coming to your website.
While the traffic increases in such a manner there can be instances where you fail to engage with one or two of those leads.
Let’s understand this better with an example:
Say that Adam has visited your website and is eager to learn more about your brand. He fills in the form so that you can engage with him and waits for an hour which then converts into two to three days. Not finding any response from your end makes Adam move away from your competitors.
On the other side, you would have seen Adam’s name but suddenly the rush in multiple leads, made you forget him for the moment and that carried you away to engage with other leads.
Adam could have been your ultimate lead but receiving leads from multiple sources led you away.
2. Having a weaker sales team
A sales team is the backbone of any brand. Being an inside sales rep, the pressure is high to get more leads, but when the sales team falls back in its skills or lead management practices, it will affect or rather impact the brand in a negative way.
The sales team could have flaws that need better training to improve such as poor communication with leads, not being able to capture leads better, failing to manage multiple leads, and more.
A sales team can only prospect when they have good training and knowledge in what they do.
3. Investment in lesser or no sales tools
As stated earlier, the world is going digital and with the years to come, it will continue to evolve and grow for the better. Hence if you haven’t invested in the solutions it offers such as great sales tools that can make an impact in your business, you’re clearly missing out on expected sales opportunities.
When you invest in efficient sales tools, you’re making it easy to engage with your leads.
4. Leaving prospects unaware of expected calls
It is understood by you that leads are going to come your way in bigger numbers hence it is also clear that right now you’re facing the problem of how you can at the least explain to them that you will get back to them.
The simple method is to keep the prospects informed about when they can expect a call from you, sadly this process is also ignored or not conducted.
5. Have smaller sales team
If you are a brand that does well, getting leads might not be a problem, but the real problem arises when you don’t have enough sales members to cater to those leads. At times we believe that the smaller the team the better leads can be catered but we tend to forget that as a brand grows, so do the lead numbers as well.
This is a reminder that hiring enough and efficient sales members are important as well.
6. Restrictive sales actions
Another reason why there is a failure in not decreasing lead response time is because sales teams are restricting their actions in just one manner.
Let’s understand this with an example:
Say that Paul who is the sales manager understands that leads are coming via multiple sources, what he does every day is going through all such sources and collecting the leads. If Paul sees closely, he can try to use tools that can help him capture the lead information in one place without much effort.
But Paul is used to how the sales are being conducted that he is not going the extra mile to cater to leads quicker.
These reasons are all the minor and major reasons why a decrease in lead response time wasn’t happening for you.
But since for every problem, there is a solution, this applies here as well. We have covered the top ones for you.
Efficient steps to Decrease Lead Response Time
These solutions will help you understand better how to decrease lead response time in a way that is convenient and easy for your sales actions to be conducted.
1. Conducting the ‘5-minute’ rule
Lead Response Management conducted a study which was also sponsored by insidesales.com stated, ‘’when B2B sales teams respond to leads in under 5 minutes, their chances of engagement and conversion of leads into pipeline skyrocket.’’
Qualified even shared this information along with the stats to help sales reps like you understand better,
The theory is simple, engage with your potential prospects in 5 minutes or less and watch your sales and lead conversion rates skyrocket better. 5 minutes is the basic waiting time anyone would conduct when wanting to grasp information, anytime longer can result in interest fading away or an angry emotion.
2. Informing prospects about calls being made
The second important technique you need to conduct to decrease lead response time is keeping your prospects aware of when you will contact them.
It is human nature to get angry for having to wait for long hours to hear just one response but it is also human nature to keep calm when they have been informed that they can expect a call from you in the next 5 to 10 minutes.
By conducting the latter you are saving your prospects time and retaining their attention. You are also ensuring that potential prospects are not walking away from you.
The best ways to do this is the following:
- Creating and sending voice messages to your prospects
- Sending SMS to prospects to inform them about when their call will take place and also quick reminders
Your prospects need to have the clarity that you have acknowledged them and that you too wish to cater to them to hear them out. When such a message reaches your prospects, a decrease in lead response time takes place.
3. Making use of CRM is a great way to Decrease Lead Response Time
The number kept increasing because CRM is the ultimate solution to successful lead management.
CRM stands for customer relationship management. It is an efficient tool that takes care of your lead actions all in one place.
You don’t require small papers, notes, or even diaries as all your lead information is fed and stored in one place. You can even go on to conduct multiple actions in the CRM with just one click.
Let’s understand this better with an example:
Our solution Limecall offers an inbuilt CRM which can help multiple brands like yours to conduct several efficient sales actions such as:
- All internal and external communications can be viewed with the call history provided so that you’re always on track on who called you and who you need to reach out to.
- Easily import your lead details or create a new database so that catering to leads can be quick and easy for you
- Easily view your lead date with a drag and drop interface that makes the sales process all the more easy. You will now know exactly what your next sales actions should be
A CRM is a great solution when it comes to successful brands like yours to manage leads in a hassle-free manner.
4. Get a hold of your reports
Reports are a great way to understand how you’re performing.
If your lead response time is not decreasing it will impact your lead conversion rates which will affect your sales numbers and hence this will be evident in the reports you generate.
Hence it is important that you conduct or make use of tools that can help you understand the right reports so that you can get started on the right route and eliminate any room for mistakes.
For instance, with Limecall, our reporting feature gives you the inputs you require to achieve successful sales actions such as reports on:
- How the sales teams are performing, where they can do their best, what actions can they do better, and more
- Ensuring that sales quality is always high and showing the improvements and efforts put across to do the same
- Letting you view how your various sales strategies are being played out so that you know which one works best for your sales actions to be successful
- Creates real-time analytics so that you can perform better in your sales activities
5. Investing in automation
The simple reason being automation makes the lives of sales reps like you easier.
Let’s understand this better with an example:
You have to engage with cold leads and you are aware that this isn’t easy because each day you need to convince such hard leads to invest in your solution. Now as a sales rep just convincing sich leads isn’t your only job, you do have meetings to conduct, more calls to be done, more follow-ups to be done, and more.
In such cases how can you manage such repetitive work?
Here is when automation helps. With automation, you can let the repetitive tasks such as following up with cold leads take place with you being there. The emails will be sent to the prospects on time and regular follow up will take place.
Imagine this taking place regularly while you conduct your other work, won’t you believe that lead responses are bound to be better?
This is exactly what automation aims to help you in. The process is simpler. If your leads want to engage with you, use automation to schedule quicker meetings and retain their attention for long.
“Investing in software can be quite the headache, but the end result can also save the day. If you automate mundane sales processes, it creates more time for reps to focus on what’s important: building a relationship with the customer.” — Mary Clare Novak, Sales Content Writer at G2
6. Make use of Conversational Marketing
This is what conversational marketing is all about.
This is a conversation that almost all of you would have experienced or engaged with. An easier way to engage with leads and reduce the lead response rate as you can see what the leads want is being catered to accordingly.
In the image, the questions are framed as per the prospect’s last response which curates the communication to the point and answers the lead’s questions on point. This is a method that can work in your favour when it comes to decreasing the lead response time.
7. Investing in the right tools will effectively decrease lead response time
The last factor here to decrease lead response time is to make the right investment in tools that can help you engage with your prospects better. There are multiple tools that are much more efficient than just making use of form submissions.
Form submissions are great to place on your website and are being used by multiple brands to engage with leads but the question here is it fast enough to communicate with leads?
There are other unique solutions that have the possibility to engage with prospects in a much quicker manner, which is what you need to draw your attention towards.
Callback Softwares: The Ultimate solution to Decrease lead response time and conduct efficient Sales actions
Callback solutions are softwares that works just like a form submission but only faster.
They are a great technology miracle and the best suited when it comes to managing and catering leads especially in 2021.
Let’s understand this better with an example of how a callback solution is and should be:
Our solution Limecall specializes in such a unique solution.
To make conversations easy with leads, we offer two types of communication options:
- One is an instant live chat communication with the experts in our brand
- Secondly connecting you to the right team be it sales or billing to assist your needs better
We have designed our callback solution to make lead generation take place efficiently and conveniently for your prospects.
There are multiple features that we offer that plays a role in:
- Capturing potential prospects attention
- Making sales take place quicker
- Creating a smooth journey between you and your prospects
To name a few are:
- Inbuilt CRM
- Offer a real human callback in 28 seconds
- Click to call
- Voice Automation
- Score visitors with behaviour triggers and AI-powered engines
- Call Masking
- Web Calls
- Integrate Limecall with any of your favourite tools
- Autofill data for all the leads that come
Investing in a good callback solution is exactly why you need to first understand how it works. We also need to understand the achievement it can help you witness. This is exactly what you need to do right now, why don’t you head to Limecall for a quick demo?
The Bottom Line…
You now have all the information you require to be that vendor.
Sales in 2021 and the years to come will demand instant attention from your end towards your prospects. This is exactly why this article is curated.
When you believe that you’re falling back in such cases, use this article as a guide to kick start your sales actions.
So tell us, what did you think of this article? Was it helpful? Which information captured your attention?
We would love to hear your opinion, do share with us via your tweets.
A writer by choice. Leena has served her passion for writing mainly into the B2B marketplaces.
Originally published at https://limecall.com on January 8, 2021.